Some Sonos buyers are getting extra speakers — but also a hefty, unexpected bill – AppleInsider

Some Sonos buyers are getting extra speakers — but also a hefty, unexpected bill – AppleInsider

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A mistake by Sonos has seen The agency sending a quantity of further audio system to some buyers, and billing them for it. And now The agency wants them again.

It is not clear precisely how widespread The drawback is, however round a dozen Reddit buyers have reported receiving a quantity of audio system from Sonos. The quantitys differ, as do the specifics of the speaker fashions, however in every case The client’s unique order was fulfilled a quantity of occasions over.

“Acquired 3 Subs And three Arcs,” wrote one Reddit consumer. “Ordered solely Definitely one Of every. Primary problem. They typically charged my visa 3x.”

“So now Sonos is using up A nice portion of my out there credit rating,” continued the consumer. “Plus They want the buyer to take The further stuff to The united statesstore themselves.”

The small print about returning the models by way of UPS comes from an e-mail despatched to The clients involved, from Sonos’s Sonos’ chief information officer, Ruth Sleeter.

“A current replace to our methods resulted in some orders being processed a quantity of occasions,” said The e-mail as reported by Reddit buyers. “Sadly, you have been affected by this error And might acquire a quantity of shipments of …….

Source: https://appleinsider.com/articles/22/06/14/some-sonos-buyers-are-getting-extra-speakers—-but-also-a-hefty-unexpected-bill

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