By: Ina Steiner
Etsy informed Wall Road buyrs it was creating A mannequin new program to reassure consumers that “We now have consumers’ agains” on non-supply And by no means-as-described claims.
Etsy Chief Monetary Officer Rachel Glaser was talking Collectively with Etsy CEO Josh Silverman On the Needham Know-how & Media Convention on Might 16, 2022 when she made The subsequent remarks:
“One space that we nonetheless have extra work to do is, what occurs when one factor goes incorrect Inside the delivery – the merchandise Does not ever current up, or the merchandise arrives and It is damaged.
“We do have a assist course of to assist these claims, however for In all probability the most half, we ship consumers again to The vendor To Search out out the place their merchandise went, and most sellers will work with The client to make it proper. But not On A daily basis.
“And so we’re now investing in what We anticipate Is important To actually implement out trusted mannequin idea. That We now have a buyr’s again.
“And so We now Have not given A lot of particulars on this program, However It is Amongst The numerous spaces …….